Terms & Conditions

We provide IT support and digital services, including:

• ▸Managed IT Support (Device Management, User & Estate Management, and the optional Additional Support add-on)
• ▸Small Business Websites
• ▸Business Launch (Essentials and Complete packages)

The specific services, packages, and pricing that apply to you are those set out in your quote, order confirmation, or as published on our website at the time you place your order.

A quote is valid for 30 days unless stated otherwise. A contract between us is formed when you accept a quote in writing (including by email) or ask us to begin work, whichever happens first.

• ▸One-off services (e.g. Business Launch, website builds, onboarding fees): invoiced on completion, due within 14 days.
• ▸Monthly retainers (e.g. Device Management, User & Estate Management, Additional Support): billed monthly in advance, due within 14 days of invoice.
• ▸Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• ▸Third-party costs we pass through at cost — such as domain registration or Microsoft 365 licensing — are billed separately or added to your invoice as incurred, and are your responsibility to keep funded even if our engagement later ends.

Where we register a domain on your behalf (e.g. as part of Business Launch), it is registered in your name using your own payment details. You own the domain outright. Renewal is your responsibility once registered, unless you're also on an ongoing management plan that explicitly includes domain renewal monitoring.

• ▸Monthly retainer services (Device Management, User & Estate Management, Additional Support): these have a minimum initial term of 3 months from the start date. Neither party may cancel for convenience during this minimum term. If you cancel during the minimum term, you remain liable for the fees that would otherwise have been payable for the remainder of that term. After the minimum term has ended, either party may cancel with 30 days' written notice, and the service continues on a rolling basis until then.
• ▸One-off services: once work has begun, fees for work already carried out are non-refundable. If you're a consumer (see the Consumer Rights section) ordering at a distance, your statutory cancellation rights are unaffected — but you agree that if you ask us to start work during the 14-day cancellation window, you'll pay for the work done up to the point of cancellation.
• ▸We may suspend or end a service if payment is significantly overdue, or if continuing would be unsafe or unlawful.

If you are an individual acting outside of a trade, business, or profession, you may have additional rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including a 14-day cancellation right for services ordered without face-to-face contact. Nothing in these terms limits those statutory rights.

Where a service includes pooled or fixed hours (e.g. the Additional Support add-on's monthly remote support hours), this is intended for typical, reasonable use. Usage significantly beyond what's typical for a business of your size may be billed at our standard hourly rate.

You agree to:

• ▸give us the access, information, and administrative permissions reasonably needed to deliver the service (e.g. device access, Microsoft 365 admin rights, DNS access)
• ▸keep any third-party licences or subscriptions active where they're outside the scope of what we manage for you
• ▸let us know promptly of any changes that affect the service (e.g. starters/leavers, new devices)

• ▸We'll carry out services with reasonable skill and care.
• ▸We are not liable for outages, data loss, or failures caused by third-party providers (e.g. Microsoft, Cloudflare, Action1, domain registrars, your internet service provider) that are outside our control.
• ▸Except in the case of death, personal injury, or fraud (which we can't limit by law), our total liability to you for any claim arising from a service is capped at the total fees you've paid us for that service in the 12 months before the claim arose.
• ▸We are not liable for indirect or consequential losses (e.g. loss of profit, loss of business).
• ▸You are responsible for maintaining your own backups unless backup management is an explicit part of a service you've purchased from us.

For website builds, ownership of the final website and its content transfers to you once you've paid in full. We may retain the right to showcase completed work in our portfolio unless you ask us not to.

We'll keep any confidential information you share with us confidential, and handle personal data in line with our Privacy Policy. Where we process personal data on your behalf as part of a service (e.g. managing your M365 users), we'll do so only as needed to deliver that service.

We may update these terms from time to time for new or existing services. We'll give existing clients reasonable notice of any material change affecting them.

Neither party is liable for delays or failures caused by circumstances beyond their reasonable control (e.g. internet outages, third-party provider failures, extreme weather).

These terms are governed by the laws of Scotland, and any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

Questions about these terms: [email protected]